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What is an Independent Sexual Violence Advisor (ISVA) and what does an ISVA do?

Crisis Point ISVA’s are trained to look after your needs, their job is to make sure you gain the best care and understanding as possible.

An ISVA is there to provide you with information only so that you can make the right decision for you.  By contacting them, you are not expected to report any offence to the police.

If you decide to receive support, an appointment schedule is organised between you and your ISVA, this will be by telephone or face to face, based upon your needs and circumstances.

Your ISVA will help you understand how the criminal justice process works, things like reporting to the police and court appearances, and the importance of forensic DNA retrieval.

Your ISVA will provide a safe warm, environment in which you can express your feelings, should you wish a face to face appointment.

Your ISVA will be non-judgemental and empathetic.

The sessions are conducted with an awareness of your needs in mind, and you will be able to make your own choices about change.

Continual contact


It can be difficult during these stressful times, so if you have a partner, the ISVA can help you both understand how rape affects not just the victim but partner/family members too.

You will be given a telephone number to contact your ISVA, this is so that you have the support you need, the ISVA only works during office hours.

After this time, you can leave a message on the answer service or email the ISVA 

The ISVA can at any time, gain information for you regarding your case, this is done via a case tracking system that Crisis Point and the West Midlands Police have put in place to give you up to date information.

Our Independent Sexual Violence Advisor (ISVA) can help you, your family or partner.

Our ISVA can give support and advice when you need it most. See our page on ‘Help with other agencies‘ to see how ISVA’s can assist with other issues.


For more information, take a look at our ISVA service leaflet outlining the support and contact information. 

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