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Counselling / Psychotherapy

Frequently Asked Questions (FAQ)

On this FAQ page you may find the answer you are looking for, if not please contact us.FAQ_Frequently_Asked_Questions_icon

If we are unable to give you the answer at the time of your contact, we will endeavour to give you an answer when we re-contact you through your chosen form of communication.

We may place your question on this FAQ page, with some editing to suit the page. Let us know if you do not want this.

FAQ Question mark

FAQ Frequently Asked Question List

Are your counsellors female?

At Crisis Point, we understand that for some people it can be difficult telling a male how you feel, all our counsellors are female.

How long will I have to wait for an appointment?

This can be dependant on the size of the waiting list, but some patients have been seen from eight weeks of first contact.

Please be aware that our counselling services are oversubscribed. The waiting times have increased due to the high profile media reporting of rape and sexual abuse.

How long does an appointment last and how often are they?

The first appointment is called an assessment session, this lasts approximately 30 minutes. All future appointments called counselling sessions are 50 minutes long.

The counselling sessions are once a week with occasional breaks, e.g. Bank Holidays etc.

Will I need to pay for my therapy?

There have been a considerable number of patients who have requested counselling sessions and have not attended these sessions. This casual attitude to scheduled counselling sessions has impacted on the waiting time for other patients who are in need of counselling.

In order to address the high number of non-attendances and to continue to offer professional, specialist counselling to patients, we have now implemented a small minimum contribution of £5.00 per counselling session. As a charity, we don’t aim to make a profit from the services we provide. The contribution is to secure your session and show your commitment to attending your counselling session.

The overall cost to Crisis Point in providing a single counselling session per patient is £120.00.

The counselling contribution of providing professional counselling appropriately matches Crisis Point’s investment in your therapy and commitment to you.

Providing a warm, calm, safe & secure place for you to receive counselling costs money. We have to pay bills such as, rent on the building, electric, gas & water and pay staff wages. In order to meet these costs, as a charity we receive grants from central and local government and grant giving trusts.

The contribution you give does not mean that you are paying for private counselling at Crisis Point. There will is still a waiting list for initial assessments and subsequent counselling sessions.


When deciding whether or not to consider Crisis Point as your therapy provider, consider the following:

  • The charity is a member of the British Association for Counselling and Psychotherapy (BACP), which confirms the experience, substantial training, practical experience and adherence to the BACP’s Ethical Framework.
  • The counselling service works therapeutically with: Individuals, Couples and Groups.
  • Clinical staff attend a minimum of 30 hours additional training (continued professional development) per year, which keeps the clinical practice informed and up to date.
  • The clinical staff attend a minimum of 90-minutes per month clinical supervision, appropriate to therapy work.
  • Crisis Point works with patients in both long-term or ‘open-ended’ and short-term or ‘brief therapies’.

Is there a cancellation procedure?

All missed sessions without 24 hours notice will still need the contribution. Please telephone the centre to let us know, if you are unable to make your session for any reason.

If the counsellor is on holiday, or for any reason is unable to attend, no contribution is required.

How long do I have to see them for?

This depends on how you feel and what you would like.

A review is done every 7 weeks within the counselling sessions. This enables you to explore how you feel about your progress in your counselling and where you would like to go from that point. Crisis Point can offer ongoing counselling for up to 30 months, if you require it.

Will they tell anyone what I say?

Everything you talk about in your assessment or counselling session is strictly confidential & remains within Crisis Point. There are strict ethical boundaries in place.

The ethical boundaries are followed at all times, unless you inform us of harm to a child, your self or others.

In these instances, there are laws governing the way any confidentiality is breached.

What if I find it too hard to talk about?

We will not make you talk and possibly, at this moment in time, you may not feel ready to.

But as you progress through counselling, you will gain the confidence to approach issues that are uncomfortable for you.

Your counsellor will discuss with you, different ways of working that will be ‘tailored’ to suit your individual needs.

Will it really help me, I may be opening up old wounds?

Crisis Point psychotherapeutic counsellors are trained to help, they will help you understand your feelings.

Recent or past events will have impact on every part of your life, in your conscious and sub-conscious playing a constructive or destructive role.

The counselling sessions are conducted with an awareness of your needs in mind.

You will be able to make your own choices about change, if change is what you seek.

What happens if I decide to report my rape or sexual abuse to the police?

Your counselling may continue, but your therapist will be unable to counsel you regarding your rape or assault, the therapist could refer you to our ISVA.

Your case notes may be viewed and possibly used as evidence within the criminal justice process.

You will receive constant support, and the ISVA will provide you with a specialised support package, to fit your needs, if you decide to involve the police.


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