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For referrals to our Independent Sexual Violence Advisor (ISVA) services, please complete and return our ISVA referral form. The completed ISVA Referral Form can be sent (as an attachment) to the ISVA Service through our secure email address. Contact us for details of this

To make referrals to our counselling services, please complete and return our counselling referral form. The completed Counselling Referral Form can be sent (as an attachment) to the Counselling Service through our secure email addressContact us for details of this

GDPR and Data Protection laws form part of these procedures.


Secure eMail

practitioner secure email logoSecure eMail is a safe, efficient alternative to regular email, fax and post. When you hit the send button on your Secure eMail, the information contained in it is encrypted, so it can only be read by your intended recipient. By contrast, regular emails can be fairly easily intercepted and read by just about anyone.

Crisis Point uses the Secure eMail protocol through CJSM which is connected to Government secure networks, including GSI, GSX or CJX. For more information on the CJSM Secure eMail protocol click here.

Referral Protocol and Process

All referrals to Crisis Point are triaged to identify the appropriate service required.  The counselling and ISVA services then complete a thorough patient assessment to identify needs and develop an individual care plan. The triage and risk assessment process also identify any safeguarding issues.

The risk assessment identifies any immediate or high intensity needs, which are observed closely, with daily contact and referrals to partner agencies for other immediate response if necessary. This aligns with the Home Office Sexual Violence Risk and Needs Assessment Tool.

The counselling offered is individual- or group-based, to address issues arising from their rape and sexual abuse, to cope and recover from the longer-term impacts and effects including negative coping strategies, such as depression, anxiety etc.  It establishes positive goals for victims/survivors, regaining autonomy, self-confidence and self-esteem.

Patients with ISVA service are offered internal referral to therapy. All patients are presented with a coping package upon exit. The package includes self-help procedures for tackling triggers, stressful situations and engaging with society. All patients are advised that they are welcome to call for advice or support in the future. Some patients do return for short courses of CBT (6-8 sessions) to re-align their positive and rational thinking and behaviour.  Many rape & sexual abuse victims will be repeat patients and ‘dip in and out’ of specialist support services for the rest of their lives.


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