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The key aim of our service standards is:  

  1. To ensure those accessing our specialist support services receive an appropriate and effective service.

The policies and procedures of Crisis Point are integral to these Service Standards. To make sure we work to the highest of standards for our patients:

  • The Clinical Outcomes in Routine Evaluation (CORE) system is used.
  • The Strengths, Difficulties Questionnaire (SDQ) system is used
  • The Outcome Star system is used

Crisis Point’s specialist service provision and delivery entail six main groups

  1. Therapeutic Counselling
  2. One to One Support & Advocacy
  3. Advice & Guidance
  4. Group Work
  5. Signposting
  6. Referrals

Our Service Standards

We will: 

1. Assess Individuals referred to ensure the right level of specialist support is provided.

2. Where needed, refer on to appropriate service and give information about alternative services and sources of help.

3. Follow the Clinical Outcomes in the Routine Evaluation format.

4. Where appropriate, formulate individual Support Plans with assessed clients.

5. Carry out Risk Assessments on Service Users, Activities and Services where required.

6. Carry out Reviews with Service Users on support offered, to measure effectiveness and or, next steps.

7. Review and evaluate all aspects of our service delivery for efficacy to inform new developments and to make improvements.

8. Record shortfalls to inform service developments and gaps.

9. Encourage feedback from clients (complaints, compliments and comments) and action appropriately.

10. Respond to Information calls politely and effectively offering a friendly, inclusive and helpful service.

11. Treat all service users and visitors  with courtesy and respect, and offer a friendly and helpful service.

12. Follow best practice guidelines and improve on existing services to meet or exceed best practice guidelines and recognised standards of practice.

13. Record statistical information to inform the quality, evaluation, reach and accessibility of our Service.

14. Record and report on statistical or financial information as per Service Level Agreement/Contract to funders.

15. Work jointly with other agencies to deliver best practice, where appropriate.

16. Provide or source staff training to ensure continued high quality support.

17. Identify and actively engage with minority, hard to reach and underrepresented groups to identify barriers and use this information in decision making to promote access.

18. Keep records of Health and Safety issues relating to the service area i.e.: emergency procedures and training taken place, or other relevant issues, which have arisen, and how they were dealt with.

19. Maintain governing body registration relevant to the field of psychotherapy and counselling.

20. Ensure compliance with legal, regulatory, clinical, ethical and social requirements.

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