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Here at Crisis Point, we are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner. We are a ‘data controller’ & ‘data processor’ for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are responsible for, and control the processing of, your personal information. For further information about our privacy practices, please contact us by:
Everything we do, we do to ensure that we can help people experiencing a mental health problem get both support and respect. We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails, post or phone calls. We want to make sure you receive the best attention when you contact us by email, post or telephone call, to enquire about our services or donate. We collect information from you in the following ways:
When you interact with us directly: This could be if you ask us about our activities and services, donate to us, ask a question about our services, apply for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you phone us, visit our website, or get in touch through the post, or in person.
When you interact with us through third parties: This could be if you provide a donation through a third party such as Just Giving or one of the other third parties that we work with and provide your consent for your personal information to be shared with us.
When you visit our website: We gather anonymised general information which might include which pages you visit most often and which services, or information is of most interest to you. We also use ‘cookies’ to help our site run effectively. There are more details below – see ‘Cookies’.
We use this information to personalise the way our website is presented when you visit to make improvements and to ensure we provide the best service and experience for you. Wherever possible we use anonymous information which does not identify individual visitors to our website.
Personal Information: Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number, as well as information you provide in any communications between us. You will have given us this information whilst contact to us on our website or any of the other ways to interact with us.We will mainly use this information:
If you do not provide this information, we will not be able to provide the full range of specialist support services available to you. It is your choice.We may also use your personal information:
You can of course decide if you want to remain anonymous, if you are happy to share your personal details with staff members or if you would like us to share your story with other parties as part of our work telling people’s personal stories about sexual violence (for example, in our reports to our funders – details such as your name and age would be changed, for reporting purposes).
Important: About the Sensitive Personal Information we hold
Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.
If you contact us through the website, or in other more general communications with us such as emails, texting, telephone, you may choose to provide details of a sensitive nature.
We will only use this information:
In some cases, we will only use your personal information where we have your consent or because we need to use it in order to provide specialist support services you may have asked for.
However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for Crisis Point to process your information to help us to achieve our vision of ensuring that everyone experiencing victimisation from sexual violence gets both support and respect.
Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we consider your rights and interests and will not process your personal information if we feel that there is an imbalance.
Some examples of where we have a legitimate interest to process your Personal information are, where we contact you about our work via post, use your personal information for data analytics, conducting research to better understand who our supporters are, improving our services, for our legal purposes (for example, dealing with complaints and claims), or for complying with guidance from the Charity Commission and Government legislation.
The personal information we collect about you will mainly be used by our staff (and volunteers) at Crisis Point so that they can support you.
We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
Crisis Point may however share your information with our trusted partners who work with us on or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes. Some examples of where we may share your information are with working partner agencies who can help us provide a wholistic service to you or if they are involved, criminal justice agencies.
We ensure that these service providers comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information.
We may disclose your information if required to do so by law (for example, the protection and prevention of harm to self or others, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority).
We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.
Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.
We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the protection and prevention of harm to yourself or others).
You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting our team at Crisis Point, Uplands House, 5 Lichfield Road, Walsall WS4 2HT, by email using our website contact page and by telephone on +44(0)1922 722777. You can also make a complaint to to the data protection supervisory authority, the Information Commissioner’s Office, https://ico.org.uk/
Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.
The cookies we use: We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.
We use two categories of cookies, performance and functionality, both of which collect anonymised data:
Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our service delivery standards.